Cancellation and Refund Policy
How cancellation requests are reviewed for custom digital relocation planning work.
The service produces custom digital planning documents, so cancellation handling depends on the stage of work. A request made before custom drafting begins is different from a request made after intake review, document drafting, or delivery.
If a client needs to cancel, the request should be made as soon as possible through the same email thread used for the engagement. The reply will identify the current work stage and any amount that can be returned or credited.
Once a draft has been prepared, the time spent interpreting room details, writing lists, and building the move-week timeline is part of the custom work. A completed and delivered plan is normally treated as delivered digital service work.
Revision terms are separate from cancellation. Starter, Standard, and Premium packages include different review allowances. Revision requests outside the included allowance may require a new written scope.
The service does not sell physical goods, so shipping returns, product exchanges, damaged parcel claims, and inventory replacement rules do not apply to the planning documents described on this site.
Nothing in this policy promises a particular move result. It explains how cancellation questions are handled for custom planning work that is based on household details supplied by the client.
If a client changes the move scope after work begins, the change may be handled as a revision, a partial rescope, or a new project depending on how different the new household details are.
A cancellation request should identify the package, the current work stage, and the reason for the request. That makes it easier to separate work already completed from work that has not started.
Digital documents already delivered may still be useful to the client even if the physical move later changes. Delivery of custom documents is considered when any refund or credit question is reviewed.